1.How do I book a tour with your company?
To book a tour with us, you can visit our website and navigate to the booking section. Alternatively, you can contact our customer support team via email or phone to assist you with the booking process.
2. What is the cancellation policy?
Our cancellation policy varies depending on the type of tour and duration. We recommend reviewing our terms and conditions or reaching out to our customer support team for specific information regarding cancellations and refunds.
3. Are there any age restrictions for the tour?
Age restrictions may vary for different tours. Some tours may have specific age limits due to safety concerns or the nature of activities involved. It’s essential to check the tour description or consult with our team to ensure that the tour is suitable for all participants.
4. What is included in the tour package?
Our tour packages typically include the listed activities, transportation, meals (if specified), entrance fees, and the services of a knowledgeable guide. However, it’s important to review the specific inclusions mentioned in the tour description or consult with our team for clarity.
5. What should I bring or wear during the tour?
We recommend wearing comfortable clothing and footwear suitable for the tour activities and weather conditions. It’s advisable to bring essentials such as sunscreen, a hat, a camera, and any personal items you may need. Specific recommendations will be provided in the tour details or upon inquiry.
6. Do you provide hotel pick-up and drop-off?
Yes, we offer complimentary hotel pick-up and drop-off within designated areas for most of our tours. However, it’s important to confirm this information while booking to ensure a seamless experience.
7. Is travel insurance included in the tour package?
Travel insurance is generally not included in our tour packages. We strongly recommend obtaining comprehensive travel insurance to protect yourself against unforeseen circumstances, including trip cancellations, medical emergencies, or loss of personal belongings.
8. Can I request a customized or private tour?
Yes, we offer customized and private tour options to cater to individual preferences or groups. Feel free to contact our team to discuss your specific requirements, and we will be happy to assist you in creating a tailored experience.
9. Are gratuities for guides and drivers included?
Gratuities for guides and drivers are not typically included in the tour price. Tipping is a personal gesture and is greatly appreciated for exceptional service. It’s recommended to consider tipping based on your satisfaction and as per local customs.
1o. What measures are in place for health and safety during the tour?
We prioritize the health and safety of our guests. We adhere to strict safety protocols and guidelines, including regular sanitization, social distancing measures, and the use of appropriate safety equipment. We monitor and follow local health authorities’ recommendations to ensure a safe and enjoyable experience for all.